Call centers are embracing automation. There’s debate as to whether that’s a good thing, but it’s happening — and quite possibly accelerating. According to research firm TechSci Research, the global market for contact center AI could grow to nearly $3 billion in 2028, from $2.4...

Call centers are embracing automation. There’s debate as to whether that’s a good thing, but it’s happening — and quite possibly accelerating. According to research firm TechSci Research, the global market for contact center AI could grow to nearly $3 billion in 2028, from $2.4...

Ever wonder why conversational AI like ChatGPT says “Sorry, I can’t do that” or some other polite refusal? OpenAI is offering a limited look at the reasoning behind its own models’ rules of engagement, whether it’s sticking to brand guidelines or declining to make NSFW...

Private social networking is making a comeback. Gratitude Plus, a startup that aims to shift social media in a more positive direction, is expanding its wellness-focused, personal reflections journal to include support for families who want to stay in touch even when physically distant.  The...

With venture totals slipping year-over-year in key markets like the United States, and concern that venture firms themselves are struggling to raise more capital, founders might be worried. After all, if private-market investment doesn’t perk up in the coming quarters, we could be on track...

Close to a decade ago, brothers Aviv and Matteo Shapira co-founded Replay, a company that created a video format for 360-degree replays — the sorts of replays that have become part and parcel of major sports broadcasts. Replay caught the attention of Intel, which acquired...

Close to a decade ago, brothers Aviv and Matteo Shapira co-founded Replay, a company that created a video format for 360-degree replays — the sorts of replays that have become part and parcel of major sports broadcasts. Replay caught the attention of Intel, which acquired...

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